Free Help Desk Software

Still spending thousands on licenses of help desk software? Why spend so much money when you can get the same features – if not better – for free? It is not difficult at all to find a reliable and free help desk software these days, and in this part we are going to discuss some of the features the best helpdesk software offers.

A good help desk solution must be user-friends; your customer support officers must be able to access the necessary features easily, whether they are using a standard web browser or the proprietary software supplied by the software developer.

You can also prioritize your workload to meet service level agreements. Depending on the customers’ categories or purchased products, you can arrange different support officers and different schedules as well.

Although most help desk software are designed for online purposes, you can still track phone calls and text messages using the same solution. Manual input is only one way to track customers’ phone calls; integrating the software with an IP-based PBX and VoIP means each call will be tracked automatically.

These features, and some others we haven’t discussed in this article, are among the functionalities you can enjoy when you decide to use a good, free help desk software.